This toolkit was developed by the University of Colorado: Colorado ACTION Partnership as part of an AHRQ initiative to improve ambulatory care safety. Assess your office testing process, patient experience, and documentation.This guide (PDF, 4.48 MB) tells you how to: The tools will help you examine how tests are managed in your office, from the moment tests are ordered until the patient is notified of the test results and the appropriate follow up is determined. This step-by-step guide can help you increase the reliability of the testing process in your office. Studies of primary care offices consistently show that the process for managing tests is a significant source of error and patient harm. About 40 percent of patient encounters in primary care offices involve some form of medical test.
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